FREQUENTLY ASKED QUESTIONS

If you'd rather not dive into the legal jargon of our Privacy Policy, here's the bottom line:

Your privacy is of utmost importance to us.

At Project Patio, we have zero interest in and will NEVER share or sell your personal information or transaction details unless required by law.

You can reach our customer support team via email at customerservice@projectpatio.com or from our Contact Page.

Currently, we operate exclusively online, and we do not have a physical store. You can browse and purchase our products directly through our website.

We'll try our best, but we can't guarantee changes once an order is placed. Contact us at customerservice@projectpatio.com or through our Contact Page as soon as possible and we'll see what we can do.

Absolutely! We offer bulk order pricing for larger quantities. If you're interested in placing a bulk order, please don't hesitate to contact us with your inquiry. We're here to assist you with your specific needs.

Shipping is free for orders $25 and above, using USPS Ground Advantage or USPS Priority, depending on your order. You can choose faster shipping via either carrier for an additional cost. Shipping prices are based on weight and location, calculated by USPS and UPS.

You'll receive an email confirmation with the tracking number once we've processed your shipment.

We ship from Southern California.

No, we do not.

Please allow 1-3 business days for processing. We often ship the same day.

Note: Business days exclude weekends and holidays. Consider this when choosing faster, more expensive shipping.

We offer the following delivery options:

USPS:

• Ground Advantage
• Priority Mail

UPS:

• Ground
• 3 Day Select
• 2nd Day Air
• Next Day Air

We want you to be happy with your purchase. If you're not, return your item(s) within 30 days of delivery for a refund of the purchase price. Original shipping charges are not refunded, and you are responsible for return shipping.

Items must be returned unused, unmarked, and in their original packaging. Items returned opened, used, marked, or without their original packaging may not be eligible for a full refund and may be subject to a restocking fee of up to 15%.

Full details are in our Returns and Refund Policy.

You don't need to contact us first. Include the original packing slip in the box — or, if you don't have it, a note with your full name, order number, contact information, and the reason for the return. You're responsible for return shipping, and we recommend a tracked service.

Ship returns to:

Project Patio
27068 La Paz Road #254
Aliso Viejo, CA 92656

Refunds go back to your original payment method. We process them as soon as we receive and inspect your return, and you'll get a confirmation email once the refund is issued. Your bank or card provider may take several additional days to post it to your account.