Shipping policy
Shipment Processing Time
- Please allow 1-3 business days for processing, although we often ship the same day.
- Business days do not include weekends or holidays; consider this for faster shipping options.
Shipping Rates and Delivery Estimates
- Free shipping on orders of $25 or more.
- Shipping price for orders under $25 is determined by USPS/UPS location/weight-based pricing.
- Shipping charges will be calculated and displayed at checkout.
- Carrier delivery time frames depend on method and location.
We ship via:
- USPS Ground Advantage (Formerly First Class USPS)
- USPS Priority
- UPS Ground
- UPS 3 Day Select
- UPS 2nd Day Air
- UPS Next Day Air
Shipment Confirmation and Order Tracking
You will receive a confirmation email after placing your order. Once shipped, you will receive another email with the tracking number.
Damages
Project Patio is not liable for products damaged or lost during shipping. If you received a damaged order, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the continental US.
Incorrect Shipping Addresses and Refused Delivery
We try to validate the shipping address provided at checkout. If an address can't be validated, we'll contact you for an updated address. Orders with unverifiable addresses and/or those that cannot be updated will be canceled and refunded. Project Patio is not responsible if you provide an incorrect shipping address.
Missing or Stolen Shipments
If you didn't receive your order, but the shipping carrier has reported it as delivered, please contact us promptly. If necessary, we will file a claim with the shipping carrier, involving local law enforcement. Replacement or refund will be processed after the investigation (allow up to 21 days).