Most orders are shipped UPS, USPS, FedEx or a common trucking carrier. Most orders ship out between 3-6 days on average excluding special order/non-stock items and are delivered Once an order ships a tracking number will be emailed to you. We only ship to the Contiguous USA
When receiving delivery of your shipment be sure to open each box and inspect the merchandise before accepting delivery. This is very important. If you discover you merchandise is damaged refuse delivery or notate damage on shippers copy of freight bill. Then contact Project Patio and we will replace the item at no cost to you. If you are unwilling to accept replacement parts and would like to return the item; you will be subject to the Project Patio Return Policy. All returned products MUST be in the original packaging.
If you accept a damaged shipment without notating the damage on drivers waybill you must notify us by email within 24 hours with supporting photos of the damaged product and photos of all internal and external packaging. Project Patio will replace your product free of charge however the freight company will not rebate your shipping costs. Therefore You will be required to pay for freight charges involved with shipping the replacement to you.
In the event you would like to cancel the order you will need to make arrangements to return the item to us as outlined in our returns policy.
Large Truck Freight: (Freight shipped by Large truck are noted on individual product pages as "Large Truck Item") this may also apply to orders involving a large quantity of items.
Due to size, quantity, or weight restrictions some packages must be shipped by Large Truck.
When large truck service is used to deliver an order, the carrier will contact you directly to schedule a delivery time. Delivery must be taken within 48 hours of initial contact otherwise storage fees will apply. Freight deliveries are scheduled on week days only.
When the driver arrives with your shipment it is your responsibility to assist or make arrangements for another person to assist in offloading your shipment. (Most shipments can be unloaded or “hand-bombed” directly off the back deck of the truck.)
If you are unable to assist or require lift-gate service the shipping company can provide a lift-gate truck which will transport your packages, unassisted from the back deck of the truck to the curbside for a $65.00 fee.
If you require LIFT-GATE service you will need to contact us before your shipment is scheduled to arrive. You will need to provide us with credit card details in order for us to process a payment for the lift-gate service. Project Patio will contact the freight company to authorize a Lift-Gate truck to deliver your shipment. The dispatcher will contact you by phone to set up a delivery date – at this time you should confirm with the dispatcher that lift-gate service will be provided. ** NOTE** These same instructions will be emailed to you directly in the event large truck shipping is required to deliver your order.
It is important to note that the driver is not responsible for unloading or moving items into the yard, garage or home, or up or down steps.
Large Truck Orders cannot be canceled after shipment. If a freight delivery is refused, not deliverable or the incorrect address is provided ALL freight charges to and from the delivery address will be removed from the refund balance as well as a 15% restocking fee.
**VERY IMPORTANT**It is customer’s responsibility to check that all PACKAGES are accounted for and product and/or carton is free of damage before signing delivery receipt - specific product damage must be notated.
If inspection cannot be done in a reasonable amount of time the customer must notate “SUBJECT TO INSPECTION” before signing for the waybill.
If concealed damage is discovered, customer must notify Project Patio of specific damage within 24 hours.
If "subject to inspection" or "received damaged" is not notated on the drivers waybill, we will be unable to replace or otherwise warranty your order.
Delivery time for large truck shipping may range from 5 – 12 business days; a tracking number will be emailed within 48 hrs of shipping.